Privacy Policy

Privacy Policy

Last Updated: April 5, 2025

1. Introduction

Welcome to Charge Explorer (“we,” “our,” or “us”). We are committed to protecting your privacy and providing a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.chargeexplorer.com and use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Submit a charging station review
  • Report a problem with a station
  • Contact our customer service
  • Subscribe to our newsletter
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Vehicle information (make, model, year)
  • Payment information (when applicable)
  • User preferences

2.2 Non-Personal Information

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include:

  • Device and usage information
  • IP address
  • Browser and device characteristics
  • Operating system
  • Language preferences
  • Referring URLs
  • Location information (with your consent)
  • Device settings
  • Information about your use of our website

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use:

  • Essential cookies: Necessary for the operation of our website
  • Functional cookies: Allow us to remember your preferences and customize your experience
  • Analytics cookies: Help us understand how visitors interact with our website
  • Advertising cookies: Used to deliver relevant advertisements and track ad campaign performance

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our website and services
  • Improve, personalize, and expand our website and services
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you about updates, security alerts, and support
  • Process transactions and send related information
  • Find and prevent fraud
  • Respond to your comments, questions, and requests
  • For any other purpose with your consent

4. Disclosure of Your Information

We may share information we have collected in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

If we believe the release of information is necessary to:

  • Comply with the law, regulation, or legal process
  • Protect the rights, property, and safety of our company or others
  • Investigate fraud
  • Enforce our agreements, policies, and terms of use

4.2 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

4.3 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

4.4 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

4.5 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Your Privacy Rights

5.1 Access and Control

You have certain rights regarding your personal information:

  • Right to Access: You can request copies of your personal information.
  • Right to Rectification: You can request that we correct inaccurate information.
  • Right to Erasure: You can request that we delete your personal information.
  • Right to Restrict Processing: You can request that we restrict the processing of your information.
  • Right to Data Portability: You can request that we transfer your information to another organization or directly to you.
  • Right to Object: You can object to our processing of your personal information.

5.2 Account Information

You can review and change your personal information by logging into your account settings. You may also email us at privacy@chargeexplorer.com to request access to, correct, or delete any personal information that you have provided to us.

5.3 Marketing Communications

You can opt out of receiving marketing emails from us by following the unsubscribe instructions provided in the emails. Even if you opt out of marketing communications, we may still send you service-related communications.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Third-Party Websites

Our website may contain links to third-party websites and applications. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to be aware when you leave our website and to read the privacy policies of other sites.

10. International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including personal information, to Australia and process it there.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@chargeexplorer.com

  • Building Number : 602

    Street Name : Wisoky Shores

    Street Address : 29357 Jerde Green